Privacy Policy

Last updated: 16 July 2026

Better Data Pty Ltd ("Saison", "we", "us") is committed to protecting the privacy of restaurant operators who use our platform. This policy explains what data we collect, how we use it, and your rights.

1. What we collect

We collect the following data when you use Saison:

• Account information: Name, email address, restaurant name, and billing details.
• Restaurant data: Menu items, recipes, ingredient costs, sales volumes, waste logs, utility bills, supplier information, and sustainability metrics that you enter or upload.
• Integration data (only if you connect an integration): Sales and order data from your point-of-sale system (Square, Lightspeed, or Toast); supplier invoice data from your accounting platform (Xero or MYOB); and your business's customer reviews, including reviewer display names and review text, from Google Business Profile. Each connection is authorised by you via OAuth and can be disconnected at any time from Settings → Integrations.
• AI-processed data: When you use AI features (invoice scanning, menu scanning, review analysis, comprehensive reports), the relevant data is sent to Anthropic's Claude API for processing under Anthropic's standard commercial API terms. Anthropic does not use your inputs or outputs to train its models. Anthropic may retain API inputs and outputs for a limited period under its data retention and usage policies before deletion — see anthropic.com/privacy. We do not have a zero-data-retention arrangement with Anthropic.
• Usage data: Page views, feature usage, and session data to improve the product.

2. How we use your data

• To provide the Saison platform and its features, including analysis, recommendations, and sustainability scoring.
• To process AI requests on your behalf via Anthropic's Claude API (with your consent — see section 3).
• To send you product updates and support communications.
• To calculate aggregated, anonymised industry benchmarks (see section 5). Your data is never shared in identifiable form unless you have chosen "Open" sharing mode.

3. AI and data processing

Saison uses Anthropic's Claude AI to power invoice scanning, menu scanning, recipe parsing, review analysis, menu descriptions, and comprehensive reports. This processing happens under Anthropic's standard commercial API terms:

• Your data is sent to Anthropic's API, processed, and the result is returned to you.
• Anthropic does not use your inputs or outputs to train its AI models.
• Anthropic may retain API inputs and outputs for a limited period in accordance with its data retention and trust-and-safety policies, after which they are deleted. We do not have a zero-data-retention arrangement with Anthropic.
• Reviewer names are stripped before review text is sent for AI processing.

You can enable or disable AI features at any time in Settings. AI processing requires your explicit consent, and Saison works fully without it.

4. Data storage and security

Your restaurant data is stored and processed outside Australia. Our application and database are hosted on Railway's infrastructure in Singapore (Railway's asia-southeast1 region — Railway does not currently offer an Australian region). Our web frontend is delivered by Vercel's global content delivery network, and some processors listed in section 6 (including Stripe and Anthropic) process data in the United States and other regions.

For customers in Australia: by using Saison you acknowledge that your data, including any personal information it contains, is transferred to and stored in these overseas locations. We take reasonable steps to ensure our overseas processors handle personal information in a manner consistent with the Australian Privacy Principles, including through the contractual terms we hold with each processor.

We use industry-standard encryption (TLS in transit, encryption at rest on our hosting provider's infrastructure) and follow OWASP security best practices. Access to production systems is restricted to authorised personnel only.

5. Benchmarks

Saison's benchmarks show how your restaurant compares to aggregated, non-identifying percentile bands — they are not a ranked leaderboard, and other restaurants never see your identity through benchmarks. You control how your data contributes:

• Anonymous (default): Your data contributes to aggregate benchmark bands. Your restaurant name is never shown.
• Open: As above, and your restaurant name may additionally appear on public pages you choose to use (such as certificate verification and diner feedback pages).
• Private: Your data is excluded from aggregate benchmarks entirely.

6. Third-party services

• Anthropic (Claude API): AI feature processing, under Anthropic's standard commercial API terms — your data is not used for training; limited retention applies as described in section 3.
• Stripe: Payment processing. We do not store credit card details.
• Railway: Application and database hosting (Singapore).
• Vercel: Web frontend hosting and content delivery.
• Cloudflare (Turnstile): Bot protection on signup and public forms. Cloudflare processes connection data (such as IP address and browser signals) to distinguish humans from bots.
• Square, Lightspeed, or Toast (optional, if you connect them): We receive sales and order data from your point-of-sale system via the connection you authorise.
• Xero or MYOB (optional, if you connect them): We receive supplier invoice data from your accounting platform via the connection you authorise.
• Google Business Profile (optional, if you connect it): We receive your business's customer reviews (reviewer display names and review text). If you have enabled AI features, review text — with reviewer names removed — may be processed as described in section 3.

We do not sell personal data and we do not share data with advertisers.

7. Your rights

You can request export or deletion of your data at any time by emailing hello@saisonapp.com. We will respond within 30 days. You can also export your data or delete your account from Settings, which permanently removes all your restaurant data from our active systems.

8. Data retention

We keep your data only for as long as it is needed:

• Active accounts: Your restaurant data is retained while your account is active.
• Account deletion: Deleting your account removes your data from our active systems immediately. Routine encrypted backups created before deletion may persist for up to 30 days as part of normal backup rotation, after which the data is no longer recoverable.
• Security and audit records: Login and audit trail records are kept for up to 12 months, then automatically deleted.
• Product-usage records: Smart-feature usage counters, competitor scans, and imported review snapshots are kept for up to 12 months, then automatically deleted.
• Synced accounting data: Supplier invoices synced from Xero or MYOB are kept only while the connection is active. We delete them when you disconnect the integration or delete your account, keeping only the ingredient price insights derived from them. Your accounting platform remains the system of record for your own tax obligations.
• Payment records: Stripe, our payment processor, retains payment and invoice records for the period required by tax law (seven years in Australia) even after your account is deleted, and we retain the corresponding billing records only as required for tax and audit compliance. This is why billing records survive account deletion. We never hold your card details.

9. Sustainability commitment

Sustainability is core to Saison. We measure the operational and AI-related carbon and water footprint of running the platform (hosting, compute, and AI processing) and are committed to offsetting it through verified Australian offset instruments, including Australian Carbon Credit Units (ACCUs) and reef water quality credits. Details of our footprint measurement and offset activity are available on request.

10. Contact

Better Data Pty Ltd
ABN registered, Australia
Email: hello@saisonapp.com