We're a small team and we respond to every message personally. Typically within a few hours during Australian business hours.
Pro and Consultant plan users can reach us directly from within the app via the support widget.
Available during AEST business hours
You get 30 days of full access — no credit card required. At the end of the trial, you can choose a plan to keep going. If you don't subscribe, your account is scheduled for deletion after a 30-day grace period, so export anything you want to keep from Settings first.
AI processing is performed by a third-party AI provider under that provider's standard commercial API terms: your data is never used to train AI models, and the provider may retain inputs and outputs for a limited period under its data retention policies before deletion. Reviewer names are stripped before processing. AI features are optional, require your explicit consent, and can be switched off at any time in Settings. See our Privacy Policy for full details.
Your certificate is based on your actual footprint data (utility bills, ingredient carbon factors, waste records). Offset status appears only where a verified offset record exists — a pledge alone is never presented as a completed offset. You can print it, embed it on your website, or share it on social media.
Sustainability is core to Saison. We measure the operational and AI-related carbon and water footprint of running the platform (hosting, compute, AI processing, and email delivery) and are committed to offsetting it through verified Australian offset instruments, including Australian Carbon Credit Units (ACCUs) and reef water quality credits. Details of our footprint measurement and offset activity are available on request.
We currently support Square POS integration for automatic sales data sync. Lightspeed and Toast integrations are on our roadmap. You can also enter sales data manually for any period — most restaurants start this way.
Benchmarks show how your venue compares to aggregated, non-identifying percentile bands across metrics like food cost %, waste cost, and sustainability score — there is no ranked list and other restaurants never see your identity through benchmarks. By default your data contributes anonymously. "Open" mode additionally shows your name on public pages you choose to use (like certificate verification), and "Private" excludes your data from the aggregates entirely.
Saison currently supports restaurants in Australia, the United Kingdom, and Canada. We have region-specific data for seasonal ingredients, wholesale price benchmarks, food rescue organisations, and carbon offset projects in all three countries. We're looking to expand — if you're in another country, let us know.
Yes. You can export your full restaurant data (menu items, recipes, ingredients, sales, waste logs, analyses, and recommendations) as a CSV or PDF at any time from Settings. You can also delete your account entirely, which permanently removes all data.